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FAQ

20180233
Carson National Forest
Tres Piedras, NM
September 2018

Frequently Asked Questions


Which Lab do you use to provide your photographic products?

Products are created by and ship directly from Bay Photo Lab. Bay Photo has been in business for over 40 years and is the premier provider of innovative photographic print products.


What is your Shipping Policy?

Bay ships worldwide with USPS and FedEx.

We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

SHIPPING PRICES are calculated based on your cart total as follows:

Cart Total From To Shipping Charge International Shipping
  $0.00 $49.99 $9.49 $11.86
  $50.00 $149.99 $16.99 $21.24
  $150.00 $199.99 $19.99 $21.24
  $200.00 $249.99 $26.99 $33.74
  $250.00 $499.99 $29.99 $37.49
  $500.00 $999.99 $49.99 $124.99
  $1000.00+   $99.99 $124.99

 


^ Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur an additional charges  

 

Large Size Products and Crating Policies

Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost.

Products over 40" long that are shipped flat may require freight shipping, We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.

All additional Crate and Freighting Fees will be billed separately after processing your order.

 

  • Shipping Outside of the Continental US, Expedited Shipping, and Special Requests
  • APO shipping is charged full cost and sent via USPS.
  • Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.
  • We are not responsible for duties and taxes required for international shipping.

What is your Policy on Returns/Exchanges/Refunds?

I guarantee complete satisfaction or your money back!

If you have an issue with your artwork, please email, or call me at +1505.415.0747.

I will do whatever it takes to make it right, and if I can't I will refund all your money, minus transaction and shipping fees.


What's your Privacy Policy?

I will never sell, share or otherwise profit from your personal information. Your info (and secrets) are safe with me!


Do you accept wholesale purchases from corporate art consultants and interior designers?

Thanks for your interest in licensing images for your project. I have worked with interior designers in the past and would be willing to consider it again. Please email me and we can discuss your interests and needs. 


I saw something on social media, but I can't find it here. Can I still order it?

Most, but not all the work I post on my Instagram and Facebook pages is in the gallery, but if you can't find something, or just need some help to get exactly what you need, please email me. I love interacting with my followers and collectors, and nothing makes me more grateful and proud than helping you get what you need.

I'm happy to help make the process of acquiring my work as simple and painless as possible.


How can I keep up with your new work?

Sign up for my free email newsletter. Also, follow me on Instagram and Facebook.

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Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

I guarantee complete satisfaction or your money back! If you have an issue with your artwork, please email, or call me at +1505.415.0747. I will do whatever it takes to make it right, and if I can't I will refund all your money, minus transaction and shipping fees.

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

All photographic prints are printed on acid-free, archival paper

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